Our classs are organized into two complimentary sub-competencies: Managing P2 Teams and Managing the Process.

Managing the Process classes are described below. For Managing P2 Teams classes, click here.

We also offer a number of elective classes related to the Management Competency. Click here for class descriptions.

Class Descriptions - Managing the Process

1. Ethics of Public Participation An in-depth exploration of selected professional codes of ethics for Managers of P2 processes and their applicability to the day-to-day practice of public participation. Attendees identify and discuss practical strategies and approaches for applying ethical standards and addressing ethical dilemmas.
2. P2 Techniques (two-part class)  Part 1: Providing Information and Information Collection/Compilation focuses on a review and discussion of basic and intermediate public participation techniques for Managers and provides guidelines for their appropriate use. Attendees analyze the effectiveness of existing techniques used in their own work, and prepare and present a strategy for enhancing effectiveness using new and existing techniques identified in the class.
    Part 2: Collaborative Processes and Reporting Out covers advanced and emerging techniques for Managers and their appropriate use, including a review of online programs for tracking consultation processes. Attendees analyze the effectiveness of existing techniques used in their own work for these purposes, and practice techniques that are new to them. Attendees also practice using select reporting tools and analyze the overall effectiveness, benefits and drawbacks for each.
3. Deliberative Techniques for Engagement This class emphasizes the valuable role deliberation can play in educating stakeholders about various policy or program choices, and in weighing the tradeoffs, benefits and limitations of such choices. Using a mock deliberation, attendees learn the essential elements of a successful deliberative process, when it's appropriate to use deliberation as part of a participatory process or on its own (and when it's not), and whom to engage among stakeholders. Emphasis is also placed on how leaders can effectively use the outcomes from deliberation in the decision making process.
4. Conflict Resolution Examines the nature and types of conflict that occur in participatory processes and how to resolve them at the community level. Attendees will learn the key elements in such conflicts and how to identify, understand and manage conflicts in participatory processes.
5. Media Relations and Social Media (two-part class) Part 1: Media Relations. Most participatory processes rely on media relations strategies to create stakeholder awareness. This class covers the necessary elements of an effective media strategy as part of a participation process, including planning and implementation. It is designed to help people understand and better deal with newspaper, television and radio reporters and editors. Attendees develop a media strategy, and through class exercises explore the benefits and drawbacks of different media options.
    Part 2: Social Media. Today's constantly emerging technology can be a key element for engaging diverse communities and diverse viewpoints in a successful stakeholder engagement effort. Whether you're a novice at social media or a geek all the way, this class will guide you in understanding the three types of social media and their associated benefits and drawbacks. Using examples and exercises, you'll learn how to evaluate which kind of social media and which applications are the best investments given the factors of time, effort, cost and potential payoff. Attendees develop their own social media strategy and consider how it fits into a larger public engagement plan.
6. Social/Community Change This class examines the necessary components for achieving social or community transformation. It focuses on how to design systemic approaches to change through participatory approaches. Attendees will identify five types of change methods and learn how to effectively select the best approach(es) for the change they seek to accomplish.
7. Decision Making and Collaboration This class focuses on how decisions are made using input provided by participatory processes. An overview of decision models will be presented and attendees will learn and practice techniques for decision modeling and evaluation that are applicable to their own P2 processes.

For our current class schedule, click here. Online enrollment is easy with the registration link provided.