John Kador - Noted Author

A PublicForum Book Talk - Thursday, 9 July 2009, 13:00 Eastern/17:00 GMT (90 minutes)

Free. A Circle Club members-only event.*

This interview with author John Kador will feature a discussion of his latest book, Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Berret-Koehler, 2009).

"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master."— Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp.

Human progress is made one apology at a time. There's nothing more powerful than a well-timed apology to defuse resentment, heal hurt feelings, reduce litigation, and restore relationships. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews.

The ability to apologize is serious business with serious benefits for the apologizer. It's not just about being nice. Kador demonstrates that the willingness to apologize is now perceived as a critical test that all leaders must confront. Leaders of public, nonprofit, and private organizations who apologize signal strength of character, accountability, and humility.

Moreover, public engagement processes often must address difficult situations that are rife with emotions. An apology can be a critical part of making the situation right and allowing the community to move forward. In today's world, an effective apology is an imperative.

In this talk, Kador outlines the Five R's of an effective apology:

• Recognize - acknowledge the wrong-doing and the person harmed

• Responsibility - accept moral responsibility for your actions

• Remorse - be truly sorry

• Restitution - provide a meaningful action as a part of the apology

• Repetition - make sure the person knows that the offense will NOT be repeated

Kador will draw on real-world examples for making apologies work—when and how to apologize, in what medium, and how to make it stick—in the public, nonprofit and private sectors. Join us for what will be a fascinating interview about Effective Apology and Q&A session with participant questions.

Read more about the book at

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